Welcome to Misa. These Terms & Conditions ("Terms") govern your access to and use of the Misa website, products, and services. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website.

1. About Misa

Misa is a fashion brand dedicated to offering premium-quality handbags and accessories designed for modern women. We are committed to delivering exceptional craftsmanship, contemporary style, and an outstanding shopping experience.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or have the permission of a parent or legal guardian.

• The information you provide is accurate, complete, and up to date.

• You will use this website only for lawful purposes.

3. Product Information

We strive to ensure that all product descriptions, images, colors, dimensions, and specifications are accurate.

However:

• Product colors may vary slightly due to monitor or mobile display settings.

• Minor variations in stitching, texture, or finish may occur due to manufacturing processes.

• Product availability is subject to stock levels.

Misa reserves the right to modify, discontinue, or update products without prior notice.

4. Pricing

• All prices displayed on our website are in Nepalese Rupees (NPR) unless otherwise stated.

• Prices are subject to change without notice.

• Promotional prices are valid only during the stated promotional period.

• In the event of a pricing error, Misa reserves the right to cancel or refuse any order placed at the incorrect price.

5. Orders & Order Acceptance

After placing an order, you will receive an order confirmation email.

Please note:

• An order confirmation does not guarantee acceptance of your order.

• Orders are accepted only after successful payment verification and product availability.

• We reserve the right to cancel or decline orders due to:

  • Pricing inaccuracies

  • Product unavailability

  • Suspected fraudulent activity

  • Violation of these Terms

If your order is cancelled after payment, you will receive a full refund.

6. Payment

We accept secure payment methods available on our website.

By completing a purchase, you authorize us to charge the selected payment method for the total purchase amount, including applicable taxes and shipping charges.

Misa does not store your payment card information.

7. Shipping & Delivery

We aim to process all orders promptly.

Delivery estimates are provided for convenience and may vary depending on:

• Delivery location

• Weather conditions

• Public holidays

• Courier service delays

• Other circumstances beyond our control

Customers are responsible for providing complete and accurate shipping information.

Additional shipping charges may apply for remote locations.

8. Returns, Exchanges & Refunds

Customer satisfaction is important to us.

Returns or exchanges are accepted only if:

• The product is damaged upon delivery.

• An incorrect product was delivered.

• The product contains a manufacturing defect.

To qualify:

• Requests must be submitted within 2** days** of receiving the order.

• Items must be unused and returned in their original packaging with all tags attached.

• Proof of purchase is required.

Returns will not be accepted for:

• Products damaged due to misuse or negligence.

• Normal wear and tear.

• Items altered after delivery.

• Products marked as Final Sale.

Approved refunds will be processed using the original payment method.

9. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Brand identity

• Product photography

• Graphics

• Website design

• Text

• Videos

• Icons

• Digital content

is the exclusive property of Misa and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent from Misa.

10. User Responsibilities

You agree not to:

• Use this website for unlawful purposes.

• Attempt unauthorized access to our systems.

• Introduce viruses or malicious software.

• Copy or exploit website content.

• Interfere with website functionality.

• Submit false or misleading information.

Violation of these Terms may result in suspension or termination of access.

11. Privacy

Your privacy is important to us.

Personal information collected through this website is processed in accordance with our Privacy Policy and is used only for legitimate business purposes such as:

• Order processing

• Customer support

• Delivery coordination

• Service improvements

• Marketing communications (where permitted)

We are committed to protecting your personal information.

12. Disclaimer

Our products and services are provided on an "as available" basis.

While we make every effort to ensure uninterrupted service, Misa does not guarantee that:

• The website will always be available.

• The website will be free of errors.

• The website will operate without interruptions.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Misa shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of this website

• Purchase or use of our products

• Delivery delays

• Website interruptions

• Technical issues beyond our control

Our maximum liability shall not exceed the amount paid for the purchased product.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Nepal.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Nepal.

15. Amendments

Misa reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Misa

Customer Support: [email protected]

Phone: +977-9843813774

Business Address: Newroad-21,kathamndu Nepal

Business Hours:

Sunday – Friday: 10:00 AM – 6:00 PM (NPT)

Email Response Time: Within 24–48 Business Hours

© 2026 Misa. All Rights Reserved.

All trademarks, logos, product images, designs, and website content are the exclusive property of Misa. Unauthorized use, reproduction, or distribution is strictly prohibited.