Refund Policy

At Misa, customer satisfaction is our priority. We are committed to providing premium-quality handbags and accessories. If your purchase does not meet our quality standards, we are here to assist you with a fair and transparent refund process.

1. Eligibility for Refunds

You may request a refund if:

• You received a damaged or defective product.

• You received the wrong item.

• Your order arrives with a manufacturing defect.

• Your order cannot be fulfilled or is cancelled by Misa after payment.

Refund requests must be submitted within 2 days of receiving your order.

2. Non-Refundable Items

Refunds will not be issued for:

• Products damaged due to misuse, negligence, or improper care.

• Items showing signs of use, wear, washing, or alteration.

• Products returned without original packaging, tags, or accessories.

• Products purchased during clearance, promotional, or final sale events unless they are defective.

• Orders with incorrect shipping information provided by the customer.

3. Refund Request Process

To request a refund, please contact our Customer Support team within 2 days of delivery and provide:

• Your order number.

• Proof of purchase.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

Our team will review your request and may ask for additional information if required.

4. Inspection & Approval

Once your returned product is received, it will be inspected by our quality team.

If your refund request is approved:

• You will receive confirmation via email.

• Your refund will be processed using the original payment method.

• Refund processing times may vary depending on your payment provider or bank.

If your request is not approved, we will explain the reason and, where applicable, return the product to you.

5. Shipping Costs

• Shipping charges are non-refundable unless the return is due to an error by Misa or a defective product.

• If a refund is approved because of our mistake, Misa will cover the reasonable return shipping costs.

6. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled. In such cases, you may request a return or refund only if it meets the eligibility requirements outlined in this policy.

7. Late or Missing Refunds

If you have not received your approved refund:

• Check your bank account or payment method again.

• Contact your bank or payment provider, as processing times may vary.

• If you still have not received your refund after the expected processing period, please contact our Customer Support team.

8. Changes to This Policy

Misa reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Misa

Customer Support: [email protected]

Phone: +977-9843813774

Business Address: Newroad-22,Kathmandu, Nepal

Business Hours:

Sunday – Friday: 10:00 AM – 6:00 PM (NPT)

Email Response Time: Within 24–48 Business Hours

Misa is committed to delivering quality products and exceptional customer service. We appreciate your trust and will always strive to resolve any issues promptly and fairly.