Welcome to MISA
Privacy Policy
Privacy Policy
Effective Date: July 30, 2026
At Misa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, or purchase our products.
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
1. Information We Collect
We may collect the following types of personal information:
Personal Information
Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely by our payment providers)
Order history
Technical Information
IP address
Browser type and version
Device information
Operating system
Website usage data
Cookies and similar technologies
2. How We Use Your Information
Your information is collected to:
Process and fulfill your orders
Verify and manage payments
Deliver products and services
Provide customer support
Respond to inquiries and requests
Improve our website and shopping experience
Send order confirmations and shipping updates
Inform you about promotions, new arrivals, and special offers (only where permitted)
Prevent fraud and enhance website security
Comply with applicable legal obligations
3. Payment Security
Misa does not store your debit or credit card information.
All online payments are processed securely through trusted third-party payment providers using industry-standard encryption and security measures.
4. Cookies
Our website uses cookies and similar technologies to:
Remember your preferences
Improve website performance
Analyze visitor behavior
Personalize your shopping experience
You can disable cookies through your browser settings; however, some features of the website may not function properly.
5. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
Your information may be shared only with trusted third parties when necessary, including:
Delivery and courier partners
Payment service providers
Website hosting and technical service providers
Government authorities or law enforcement agencies when required by law
All service providers are expected to maintain the confidentiality and security of your information.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
Complete your orders
Provide customer support
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
8. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw marketing consent at any time
Request a copy of your stored personal information
Object to certain types of data processing where permitted by law
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites.
Misa is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
Misa reserves the right to update or modify this Privacy Policy at any time.
Any changes will become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:
Misa
Customer Support: [email protected]
Phone: +977-9843813774
Business Address: Newroad-22,Kathmandu, Nepal
Business Hours:
Sunday – Friday: 10:00 AM – 6:00 PM (NPT)
Email Response Time: Within 24–48 Business Hours
© 2026 Misa. All Rights Reserved.
Misa is committed to protecting your privacy and maintaining the confidentiality, integrity, and security of your personal information while providing a safe and enjoyable shopping experience.